Refund policy

We aim to provide a smooth and transparent return and refund experience.

Eligibility for Returns/ Refunds

Returns are accepted only if:

  • The product is damaged, defective, or incorrect
  • A request is raised within 48 hours of delivery
  • Valid proof (images/videos) is provided

Non-Eligible Cases

Returns or exchanges will not be accepted for:

  • Change of mind after purchase
  • Minor variations in color or design
  • Products damaged due to misuse or improper handling
  • Items not reported within the specified timeframe

Exchange Policy

  • Exchanges are subject to product availability
  • Applicable only for eligible cases approved by our team

Return Process

  • Contact customer support with order details
  • Share required proof of issue
  • Await approval before initiating return

Return & Refund Timeline

  • Return request approval: 2–3 business days
  • Return shipping window: within 5–7 working days
  • Refund processing: 5–7 working days after verification
  • Refunds will be credited to the original payment method

Important:
 To initiate a return or refund request, the customer must share a clear 360-degree video of the product without opening, unsealing, or damaging the package. The video must clearly show the entire sealed package and the issue (if any) at the time of reporting.

Quality Assurance

  • Every product undergoes strict quality checks before dispatch
  • We ensure premium craftsmanship and finishing standards